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Shipping & Refund

Last updated September 28, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our Shipping and return policy.

 

PACKAGEING & SHIPPING

Once your order has been place, we are usually process and shipped the order within 2-4 business days. However, some orders such as pre-order items, gift pack items may take longer.

We effortlessly try to ship your order as soon as you place the order, However in such cases due to any unavoidable circumstances if shipping get delays we will definitely inform you in advance.

We offer free shipping all over India. You don't have to pay any shipping fee as it's absolutely free. However in case of return customer have to pay the shipment fee for returning the jewellery to our mentioned address/warehouse.

 

SHIPMENT TRACKING

You will be notified via sms / mail when your order ships from our warehouse with the shipment tracking number so you can track your shipment anytime.

 RETURNS

 

  • All returns must be postmarked within two (2) days / 48 hours of the purchase date.
  • All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 To return an item, please email customer service at __________ to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Attn: Returns
RMA #

Oxmin Ventures Private Limited
187/8, B.B. Chatterjee Road.
Ground Floor
Kasba, Kolkata - 700042,
West Bengal
India
Contact: +91 9903726005
 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a tractable method to mail your return. 

 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

 Please Note

  •        Sale items / Stock Clearance items are FINAL SALE and cannot be returned.
  •        The item should be unused and in the same condition that you received.
  •        Product Seal and all Tags must be intact
  •        Product must be returned in the same box it has been packed, along with other materials which were in the box

 QUESTIONS

 If you have any questions concerning our return policy, please contact us at:   +91 9903726005 or You Can Check Return & Refund Section in FAQ.